The annual Customer Love Summit 2020 was held Friday morning in the District Hall to discuss methods to improve customer and employee relations. Six guest speakers, coming from a variety of companies, covered topics including diversity, inclusion, conflict, community, experience and accessibility.

From blood, sweat and tears to the “best thing to ever happen,” four startup founders divulged the often-veiled hardships that come with fledgling companies, all the while boasting about the triumphs...